FAQ

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I am interested in signing my employees up. But what is the employer’s role in this process?

As an employee benefit, the employer is required to agree to the terms of service as well as onboard its employees.

I like the idea of my employees having a financial safety net but I am concerned about overuse and misuse.

Financial wellbeing is at the heart of what we do. As such we have put in place several procedures to eliminate overuse and misuse. Contact us to find out what procedures we have put in place.

What happens if an employee were to go on unpaid leave or resign?

Our employer dashboard lets you activate and deactivate individual employees with ease.

Is there a trial period to test it out?

Yes! Get in touch with us and we can set up a trial for a handful of your employees.

How is GetPaid connected to my employer?

GetPaid relies solely on the information provided to us by your employer to bring you this employee benefit service.

What happens if I change jobs/ resign?

As GetPaid's agreement is with your employer, you will be unable to use WageSage's services any longer.

If you miss our services, feel free to refer your new employer to us here.

How do I know if my employer offers the use of GetPaid?

Your employer would have made know to all its employees that GetPaid services is available to them. You can check with your HR department or email us here

What If my employer doesn't have a current partnership with GetPaid?

Let your employer know how much you love our services by sending them a referral!

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Is this a loan?

No! We only give you quick access to the salary you have already earned in your current payroll cycle. it is your pay and GetPaid enables you to get access to that immediately, so no more waiting for payday. Since it is not a loan, there is no interest charge, accrued interest, late fees or hidden charges.

How will my salary be affected?

You will be paid your salary as per normal, minus any wages that you have withdrawn within that pay cycle

How do I remove my account from GetPaid?

You can remove your details from the GetPaid service by running the following:

• Login to GetPaid App
• Go into your User Profile.
• Click on “Delete Account”.
• Your account will be deleted and you will be logged out immediately

I want access to my earned wage! How do I sign up?

Your employer needs to sign up so please refer your employer / HR to us and we will do the rest!

How does GetPaid works?

GetPaid calculates your wages as you work so you can withdraw your pay on demand, regardless if you’re a full time, part time or contract worker.

How do I withdraw my wage early?

If your employer has signed up with us, you can utilise our service with 4 simple steps:

Register via our email invite to you
Log into your account
Check what is your available funds
Enter your desired withdrawal amount and confirm the transaction

Is your employer not signed up with us? Hook us up here!

How much does it cost to withdraw my wage early?

GetPaid charges a simple 3% transaction fee per transaction. As this is merely a transaciton fee, there is no accrured interest, late or hidden fees. This fee will be deducted only when a fund withdrawal has been requested by you and will be deducted prior to disbursement to you.

*Some variations may apply to arrangements between GETPAID and certain employers

Is this a loan?

No! We only give you quick access to the wage you have already earned in your current payroll cycle. it is your pay and GetPaid enables you to get access to that immediately, so no more waiting for payday.

Since it is not a loan, there is no interest charge, accrued interest, late fees or hidden charges.

How will my wage be affected?

You will be paid your salary as per normal, minus any wages that you have withdrawn within that pay cycle.

What if I want to withdraw my wages more than once a month?

You may withdraw as many times as you wish. Each transaction will be charged the same 3% transaction fee.

How secure is my data?

GetPaid uses encryption to secure all data that we keep. This is done to ensure privacy and security for users of our application. We support, by default, secure hyper transport protocols (HTTPS), utilization of user authentication to control visibility of data as well as access control mechanisms to selectively grant access. Where sensitive data is concerned, display of information are masked to protect the identity of our users.

Why am I unable to sign up?

If you are unable to sign up, kindly check the following

Have all the required details been filled up?
Is your email address provided filled up correctly?
Is your employer a partner of GetPaid?

Still unable to sign up? No problem. Send us an email here.

How do I opt out of GetPaid?

As GetPaid is a pay-as-you-use service, you do not have to pay any fees if you do not use the service. As such there is no need to opt out of GetPaid.

If you still would like to remove yourself from GetPaid, do contact us at hello@getpaid.asia

When can I start withdrawing my wage?

If you are salaried employee, you can start withdrawing your wages anytime after the first day of your pay cycle.

If you are a shift or contract worker, you will be able to start withdrawing your wages after your first shift in your pay cycle.

Why are my available funds lower than expected?

GetPaid receives your wage information from your employer. There could be instances when your shift has not been captured in our system yet. Do not worry! We aim to be as real time as possible and your shift will be updated once we receive confirmation from your employer.

If you have a query on this, do drop us an email here

How do you work out how much I earned each day?

Your wage information is provided to us by your employer.

If you are a salaried employee, we simply divide your monthly salary by 20 days. This amount does not include bonuses, special incentives or commission

If you are a shift or contract worker, the number of hours you have worked and your rate per hour is provided to us by your employer.

Why have my Available Funds changed to zero?

Your available funds reflecting $0 may be due to several reasons

Your employer's pay cycle has been reset for the new month
You have hit your withdrawal limit for the month
Your employer has indicated that you are no longer an employee of the company
There will be a 1-3 day cut off period before each pay day

For any queries on this matter, feel free to contact us here.

What if I have multiple GetPaid accounts?

If you have multiple employers that have partnerships with GetPaid, they will be consolidated into one single account for your convenience. You are able to make separate withdrawals under each employer.

What is the minimum amount I can withdraw at a time?

The minimum amount you can withdraw is $1.00.

How fast will I receive the wages I have withdrawn?

You should expect to receive your requested wages within 1 working day. If there has been a delay in receiving your requested funds, feel free to drop us an email here and we will investigate!

How will I receive the wages I have withdrawn?

The wages that you have withdrawn will be sent directly to the bank account you have on file with your employer. You will be able to see and amend your banking details in your account.

How do I change my banking details?

You can change your banking details in your Account Profile.

How can I remove my account from the GetPaid service entirely?

You can remove your details from the GetPaid service by running the following:

Login to GetPaid App
Go into your User Profile.
Click on “Delete Account”.
Your account will be deleted and you will be logged out immediately

FAQ

ANDA BERTANYA, KAMI JAWAB.

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*Some variations may apply to arrangements between GETPAID and certain employers

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